Any monies received by Relax Rentals for occupancy of vacation properties indicates the acceptance of the terms of our vacation rental agreement in full. All policies are strictly enforced. It is the responsibility of all guests and members of their party to be familiar with all policies pertaining to rental. Failure to adhere to these policies may result in immediate eviction with no refund.

Relax Rentals Policies

CANCELLATION POLICY: Once you have put down a deposit, you must cancel before reaching 30 days prior to the check-in date or the deposit will NOT be refunded. Cancelling your room before reaching 30 days prior to the check-in date, you will receive a refund of your deposit, minus a $50 service fee. If you cancel with 24 hours or less notice from the check in date you will be responsible for the full amount.

CHANGE POLICY: Date changes made more than 60 days before arrival will not be charged for the change. Date changes within 60 days of arrival constitutes a cancellation, and will likely result in forfeiture of up to 100% of the deposit.

PAYMENT: Fifty Percent of your stay will be charged at time of booking. The remaining fifty percent will be charged upon arrival.

LIABILITY: We hope you have a lot of fun, safely! Hold yourself accountable and know your actions are your consequences. Relax Rentals LLC and unit owners are not responsible for any accidents, injuries, losses and/or damages to guests and/or their invitees. Relax Rentals LLC and their team members are not liable for injuries that were caused by a misjudgment on your part. Guests expressly agree to indemnify and hold harmless Relax Rentals and unit owners from any accidents, injuries. losses and/or damages to guests and/or their invitees. Relax Rentals will not be held responsible for acts of theft of vandalism, acts of nature, fire damage, water damage, or other damages to the guest's personal property or items left in the unit.

1. Check in and Check out. We are on Eastern Standard Time! Check in is at 3pm and check out at 11am for the one and two bedroom units. If you are at a home, (Treehouse, Penthouse, Haven Grand, Lizzy's Place or Big Blue) check in time is 4pm and check out is 10am. We are more than happy to grant an early check in if the unit is available – although this is NOT guaranteed! We do not allow for late check outs. Please plan on being out of your rental on time.

LATE CHECKOUT FEE - If you are not out of your rental at the time of check out, we reserve the right to charge an additional $150 to your card on file.

2. Children. Kids are MORE than welcome here, and we love our family guests! Parents are responsible for the actions and safety of their children. Adult registrants are responsible for the actions of all occupants, guests, and invitees of their cottages.

3. Pets. We love pets, although we do not allow them on our any of our properties except Big Blue Saugatuck. Even the super well behaved cute small dogs. Sorry – but no dogs, cats, birds, ferrets, or any other animals anywhere on the property at any time. No emotional support animals either. Service animals for people with disabilities are allowed under Michigan law and the Federal Americans with Disabilities Act (ADA). The only property that allows pets currently is Big Blue Saugatuck. With each pet there is $250 (per pet) non-refundable fee, please let us know if you will bring along your furry family member. If we find you brought a pet to Big Blue without notifying us, we will charge $350 per pet. If a pet is found at any of the other properties it will result in immediate eviction with no refund.

4. Smoking. There is no smoking in the homes.

5. Quiet Hours. We hope you have the best time while visiting, but after 10pm you must keep your fun to a respectful noise level, and please do not get too loud again until after 8am. 10pm-8am, we are quiet. City of Saugatuck quiet hours begin at 11pm.

6. Visitors. Please do not bring more than 6 visitors to our property at a time unless you have been given approval by the Relax Rentals Staff. Visitors of our guests are allowed from 8am-11pm and must be accompanied by a guest/boater.

7. Parking. Please only park in designated areas. Do not park on the lawn. Other than minor repairs, any car repairs are not meant to be done while parked here.

8. Common Decency. Please maintain your rental in a clean and attractive manner. Dispose of your trash and do not leave it out overnight. No camping, campfires, or clotheslines.

9. Fireworks. They are fun, but we do not allow them on any of our properties.

10. Firearms. Unless you are a law enforcement officer and can provide documentation, this is not a place to bring your gun.

11. Grilling. Grilling is to be done in designated grill area. Equipment necessary for the grills is provided.

12. Missing items. You are responsible for any missing items from the home and we reserve the right to charge your credit card on file after checkout if an item is not returned or is damaged.

13. Personal Items. Please remember to take all your personal items when you check out. If requested, the property manager will retain any forgotten items for a maximum of two weeks while you arrange to pick them up or request them be mailed to you. Shipping charges will apply.

14. Drugs. We are a drug free zone.

15. FAILURE TO ADHERE TO THESE RULES WILL RESULT IN IMMEDIATE EVICTION WITHOUT REFUND.

16. Rules are subject to change and any updates will be posted immediately in the front office.